Shipping policy

 

Clause 1: General Shipping

1.1. We endeavour to ship all orders the same day if the order is placed before 12 pm AEDST unless otherwise stated on the product page, however, this is not guaranteed and may vary in busy periods.

1.2. Delivery times vary depending on the destination and the chosen delivery method. Quoted ETA’s are an indication only and not guaranteed.

1.3. Once your order has been shipped, you will receive a confirmation email with your tracking number.

1.4 Actual carriers may vary from the ones stated at checkout.

 

Clause 2: Shipping Costs

2.1. Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination.

2.2. We offer free shipping on certain items as specified on the product page. If there are any gap fees these will be applied at checkout.

2.3. The shipping cost is shown at the checkout page before you make your purchase.

2.4 Express shipping is from the point of dispatch only and does not speed up the dispatch process.

 

Clause 3: International Shipping

3.1. We ship to select international destinations. However, please be aware that customs duties, taxes, and fees are not included in our pricing and may be charged by your local customs office. These fees are the responsibility of the customer.

 

Clause 4: Delivery Issues

4.1. If a package is lost or damaged in transit, we will investigate with the courier and replace or refund the order.

4.2. If you are not available to receive the delivery, it is your responsibility to arrange for re-delivery with the courier.

4.3. In the event of incorrect delivery information being provided or futile delivery/ collection and the parcel being returned to us, you will be responsible for the cost of reshipping the order.

 

Clause 5: Changes to Shipping Policy

5.1. We reserve the right to change this shipping policy at any time. The current shipping policy will be effective immediately upon posting on our website.

 

Clause 11: Authority to Leave (ATL)

11.1. If you have granted the courier authority to leave (ATL) the parcel in a safe location, we will not be held liable for any loss or damage that might occur after the delivery has been made. This includes but is not limited to, theft or weather-related damage. Please consider the safety of your delivery location when selecting the ATL option.