Privacy policy

 

Privacy Policy

 

Animalistic Pet Products Pty Ltd T/A La Luna Pet Care understands that your privacy is important to you and is committed to respecting the privacy of your personal information. This privacy policy sets out Animalistic Pet Products Pty Ltd T/A La Luna Pet Care policies relating to the collection and use of your personal information and discloses the company's privacy practices including what type of information is gathered, how information is used and with whom information is shared.

This privacy policy explains in general terms how Animalistic Pet Products Pty Ltd T/A La Luna Pet Care protects the privacy of your personal information under the National Privacy Principles. You can obtain a copy of the National Privacy Principles from http://www.privacy.gov.au

Animalistic Pet Products Pty Ltd T/A La Luna Pet Care may amend this policy from time to time as our business requirements or legislation changes. If we decide to change our privacy the updates will be reflected in this policy.

 

The information we collect

 

The types of information that we collect from you will depend on the circumstances of collection and on the type of service you request from us, for example:

 

When you request services/products from us, we may collect details such as your name, address, company details, billing address, credit card information, email and phone contacts, etc.

 

Any personal information collected by Animalistic Pet Products Pty Ltd T/A La Luna Pet Care will only:

 

Be collected by lawful and fair means

 

Be used for a lawful purpose

 

Be collected with your consent, and

The purpose of collection will be clear and explicit

 

Where practicable, the purpose for which we collect personal information and the consequences of not providing it will be made clear at the time of collection.

 

How information is collected

 

We obtain most of your personal information about you when you deal with us directly, i.e. over the telephone, send us correspondence (whether by letter, fax or email), and visit our website or when you contact us in person.

 

As well as collecting information directly from you, there may be occasions when we collect information about you from a third party.

 

Sensitive Information

 

As we are required by law to obtain our consent to the collection of "sensitive information" we will assume that you have consented to the collection of all information, which is provided to us by you in use in accordance with this policy unless you tell us otherwise.

 

Information collected via our website

 

Users can generally visit Animalistic Pet Products Pty Ltd T/A La Luna Pet Care's website without revealing who they are or other personal information. Animalistic Pet Products Pty Ltd T/A La Luna Pet Care will not collect any personal information about visitors to our website except when they knowingly provide it. (E.g. via email, "contact us" form. The Animalistic Pet Products Pty Ltd T/A La Luna Pet Care website does not use secure communications to transmit information across the Internet.

 

Click Stream Data

 

When you visit our website, Animalistic Pet Products Pty Ltd T/A La Luna Pet Care makes a record of your visit and logs the pages accessed by external users. This information is used by us to help our administrator and improve our website. No information regarding the identity of users or other information is obtained without your knowledge while you are browsing our website.

No attempt will be made to identify users or their browsing activities, except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect Internet logs.

 

Cookies

 

Cookies are small text files, which are placed on your hard drives by some websites to store information. The website may utilize cookies to remember who you are each time you visit certain parts of the website. A more detailed explanation can usually be found at the Privacy Commissioner's website http://www.privacy.gov.au

 

Links

 

The Animalistic Pet Products Pty Ltd T/A La Luna Pet Care website may contain links to other sites which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. Animalistic Pet Products Pty Ltd T/A La Luna Pet Care is not responsible for the privacy practices or the content of such websites.

 

Use and disclosure of your personal information

 

Set out in accordance with this privacy policy, Animalistic Pet Products Pty Ltd T/A La Luna Pet Care will only use the personal information we collect:

 

For the main purpose(s) for which it was disclosed at the time of collection

 

 

Where you have consented to the use or disclosure

 

Generally, we will use and disclose your personal information for the following purposes:

 

To provide the services you have requested from Animalistic Pet Products Pty Ltd T/A La Luna Pet Care 

 

To answer your inquiry

 

For direct marketing of products or services and to keep you informed of new developments we believe may be of interest to you. (If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications)

 

Personal information submitted for employment purposes will only be used in connection with our application process. It will not be used or disclosed for any other purpose.

 

Personal information will not be sold to companies for mailing purposes.

 

Animalistic Pet Products Pty Ltd T/A La Luna Pet Care will not use your personal information for any other purpose, without first seeking your consent, unless authorized or required by law.

 

Disclosure of information to third parties

 

We may share your personal information to third parties, including independent contractors providing services for, or with, Animalistic Pet Products Pty Ltd T/A La Luna Pet Care and we may verify with third parties the personal information you provide to us for the purpose for which it was provided.

 

In all cases, these third parties are contractually required to keep that information confidential. We prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.

 

Other than the above, Animalistic Pet Products Pty Ltd T/A La Luna Pet Care will not disclose any information about you without your consent unless:

 

We believe it necessary to provide you with a service, which you may have requested and doing so is in accordance with this privacy policy.

 

We are authorized or required by law to do so

 

To protect the rights or property of Animalistic Pet Products Pty Ltd T/A La Luna Pet Care 

 

We reasonably believe it is necessary to prevent a threat to life, health or safety

 

Security and storage of your personal information

 

Animalistic Pet Products Pty Ltd T/A La Luna Pet Care will endeavor to take all reasonable steps to keep secure any personal information, which we hold. Personal information is stored on our secure servers or secure files.

 

Generally, we hold personal information of clients, partners, customers, sponsors, debtors, creditors, candidates, etc in a combination of computer storage facilities and paper-based files.

 

Our secure servers are protected in controlled facilities and can be accessed only by authorized Animalistic pet products Pty Ltd personnel. All data stored on our servers can be accessed in combination with a valid username and password or biometric fingerprint. Resources are additionally limited with access controls that prevent information from being visible to all valid users.

 

Animalistic Pet Products Pty Ltd T/A La Luna Pet Care network is secured in a virtual private network and protected by firewall technology.

 

We would like to advise that the Internet, however, is not always a secure method of transmitting information. Accordingly, Animalistic Pet Products Pty Ltd cannot accept responsibility for the security of information you send or receive from us over the Internet or for any unauthorized access or use of that information. For those who do not wish to use the Internet, Animalistic Pet Products Pty Ltd T/A La Luna Pet Care provides alternative ways of obtaining and providing information.

 

To safeguard all information collected, Animalistic Pet Products Pty Ltd T/A La Luna Pet Care and all of its employees follow the practices in this policy. No one is permitted to access, record or disclose information for the purpose other than for which it was intended.

 

Accessing your personal information

 

You can access the personal information that Animalistic Pet Products Pty Ltd T/A La Luna Pet Care holds about you by contacting the Animalistic Pet Products Pty Ltd T/A La Luna Pet Care Privacy Compliance Manager as detailed in the 'Contact Us' section of this policy.

 

We will provide you with access to your personal information unless we are legally authorized to refuse your request.

 

We may charge a reasonable amount to cover our costs of providing the information to you.

Keeping your personal information up-to-date

 

We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date whenever we collect or use it.

 

If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to correct this information.

 

We will respond to your request as quickly as possible, but not more than 14 days after the request has been made.

 

Data Deletion Requests

 

Animalistic Pet Products Pty. Ltd. trading as La Luna Pet Care respects your right to control your personal information.

You may request the deletion of your personal information at any time by contacting us at support@lalunapetcare.com.au or by submitting a request through any account management features we make available.

Upon receipt of a verified deletion request, we will take reasonable steps to delete or de-identify your personal information from our active systems within a reasonable timeframe, unless we are required or permitted by law to retain certain information. This may include retaining information necessary to comply with legal obligations, resolve disputes, enforce agreements, process outstanding transactions, prevent fraud, maintain security, or satisfy accounting and tax requirements.

Please note that deleting your personal information may affect our ability to provide products, services, warranties, customer support, or access to your account. Certain information may remain in backup or archival systems for a limited period before being permanently deleted in accordance with our data retention practices.

To submit a data deletion request, please email support@lalunapetcare.com.au with the subject line “Data Deletion Request” and provide sufficient information to enable us to verify your identity and process your request.

 

Complaints regarding your privacy

 

If you have a complaint about a breach of your privacy of how your personal information is collected or used please direct your complaint to our Privacy Compliance Manager at the address detailed below. We will respond to your query or complaint as soon as possible but not more than 14 days after the complaint has been made.

 

If you are not satisfied with the response you receive you can forward your concerns via the contact us page. You will receive a further response within 14 business days.

 

Further information on privacy

 

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website, www.privacy.gov.au

 

Implementation Strategy

 

A copy of this policy is included in the Animalistic Pet Products Pty Ltd T/A La Luna Pet Care Policies Manual and is also made available on Public Folders / HR / Policies & Procedures.

 

Policy Review

 

Policy Responsibility: Human Resources Manager

 

If you feel this policy needs to be reviewed please contact the appropriate person listed above via the contact us page.

 

Any of the trademarks, service marks, collective marks, design rights, personality rights or similar rights that are mentioned, used or cited on Temporarypetdoor.com.au are the property of their respective owners.

 

The materials displayed on this website, including without limitation all editorial materials, information, photographs, illustrations, artwork, and other graphic materials, and names, logos, and trademarks, are unless otherwise stated, the property of Animalistic Pet Products Pty Ltd T/A La Luna Pet Care and are protected by copyright, trademark, and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-commercial use within your organization only. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of Animalistic Pet Products Pty Ltd T/A La Luna Pet Care.

 

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