Terms of service
Order Amendments/ Cancellations
Clause 1: Order Changes and Cancellations
1.1. If you wish to amend or cancel your order after placement, please contact our Customer Service team immediately. While we will make every effort to accommodate your request, we cannot guarantee that we will be able to do so, particularly if your order has already been dispatched or pushed to our warehouse for picking. We strongly advise that customers verify all aspects of their order, including items, quantities, sizes, colors, shipping addresses, and payment details, before placing the order.
1.2. Animalistic Pet Products Pty. Ltd. shall not be liable for any damages, direct or indirect, that result from the inability to change or cancel an order once it has been placed.
Warranty
Clause 1: Warranty Coverage
1.1. All products sold by La Luna come with a standard 12-month warranty, effective within Australia, unless explicitly mentioned otherwise in the product's description.
Clause 2: Warranty Exclusions
2.1. La Luna maintains the right to reject warranty claims that result from improper installation or misuse of the product, which may include but is not limited to modifications or alterations of the product and its mechanism.
Clause 3: Approved Installer Warranty
3.1. A limited 12 month workmanship warranty is extended to products installed by La Luna-approved installers. This warranty covers defects that are a direct result of installation errors that may occur during the installation process.
Clause 4: Definition of Misuse
4.1. For the purpose of this warranty, misuse of a product is defined as any use that falls outside the manufacturer's specified intended use, alterations to the product, or inappropriate handling by the end-user.
Clause 5: Proper Usage Guidelines
5.1. End-users and pets are expected to adhere to the product's usage guidelines. This includes ensuring that the pet is sufficiently trained and traverses through the door at a reasonable speed, and that the door is of a suitable size for the pet. Failure to adhere to these guidelines may invalidate the warranty.
Clause 6: Claiming Warranty
6.1. To claim warranty, end-users are required to provide proof of purchase, and where applicable, demonstrate that the product was installed by a La Luna-approved installer.
6.2 Photographic evidence of the fault is also mandatory.
Clause 7: Warranty Services
7.1. La Luna may choose to either repair or replace products under warranty, at our discretion. If the product is no longer available, a replacement of similar value will be provided.
Clause 8: Jurisdiction
8.1. This warranty is governed by the laws of Australia and claims will be handled within the jurisdiction of Australia.
Clause 9: Exclusion of Consumable Parts
9.1. This warranty does not cover consumable parts associated with our products, such as batteries, seals, or any other parts that are expected to degrade over time with regular use. These parts are subject to wear and tear and are therefore excluded from the terms of the standard product warranty. It is the responsibility of the end-user to replace these parts as necessary.
Clause 10: Cat Enclosure Warranty
10.1. The Cat Cabana Cat Enclosure comes with a warranty period of 1 year from the date of purchase. This warranty covers the frame, connectors, and zip of the product.
10.2. The warranty does not extend to damage caused by animals chewing holes in the net. This is considered a behavioural issue and as such, we cannot provide cover for this type of damage. To deter your pets from chewing the net, we recommend using an anti-chew spray.
Clause 11: Warranty Alterations
11.1 La Luna reserves the right to alter the terms of this warranty at any time. Any changes will be effective immediately upon being published on our website and will apply to purchases made after the effective date of the change.
Please note that this warranty does not limit, modify or exclude any rights a consumer has under Australian Consumer Law.
Product Limitations
Clause 1: Weather Proof Flap Features
1.1. Our weather-proof flaps are designed with mohair seals to help minimise the entrance of insects and a magnetic closure to reduce drafts. The flap structure aids in limiting water ingress during standard weather events.
Clause 2: Installation Precautions
2.1. Please note that the installation area should have adequate eaves to provide protection from rain.
Clause 3: Extreme Weather Conditions
3.1. In extreme weather conditions such as high winds or storms that cause sideways rainfall, the weather-proof flaps may allow some water/ wind ingress.
Clause 4: Performance Variability
4.1. Please be aware that the performance of our weather-proof flaps can vary based on a number of factors beyond our control.
Clause 5: No Warranty on Weather Conditions
5.1. La Luna does not warrant or guarantee the performance of the weather-proof flaps under all weather conditions, especially extreme weather events. The end user is responsible for assessing the suitability of the weather-proof flaps for their specific environment and conditions.
Clause 6: Damage Due to Weather
6.1. Any damage or malfunctions resulting from extreme weather conditions are not covered under the standard product warranty.
Clause 7: Liability
7.1. La Luna is not liable for any damage to property or injury to individuals or pets as a result of water ingress due to extreme weather conditions.
12.1. La Luna is not liable for any damage, loss, or injury that may result from animals escaping from containment products. It is the responsibility of the pet owner to manage and address such behavioural issues and ensure pets are safe and supervised at all times.
Intellectual property
Registered Designs, International Patents and Trademarks
La Luna Pet Care, functioning under the corporate umbrella of Animalistic Pet Products Pty. Ltd., boasts a diverse portfolio of registered designs, international patents, and trademarks. All of these intellectual properties have been officially registered with the appropriate governmental bodies, both within Australia and internationally. The designs, patented inventions, and trademarks are the unique and exclusive property of Animalistic Pet Products Pty. Ltd. T/A La Luna Pet Care. Unauthorised replication, imitation, or infringement of any of these intellectual properties is strictly forbidden. Any violation of this policy will promptly be met with legal action. Detailed information regarding our registered designs can be located at [IP Australia](http://www.ipaustralia.gov.au/) and [WIPO] (https://www.wipo.int/portal/en/index.html). Additional information on our international patents and trademarks can be provided upon request.
Installation Services
Clause 1: Installation Arrangements
1.1 Installations are scheduled through Animalistic Pet Products Pty. Ltd., trading as La Luna Pet Care.
1.2 In cases where the installer has attended the property and installation cannot be concluded due to external factors beyond our control, the service charge is non-refundable.
Clause 2: Client Responsibilities
2.1 Clients are responsible for ensuring that all necessary fixtures and fittings are present on the installation site.
2.2 If the installation is hindered due to inadequate preparation, the incurred cost will not be refunded.
Clause 3: Unexpected Complications and Additional Costs
3.1 La Luna Pet Care reserves the right to levy additional charges if unforeseen complications arise during the installation process, including but not limited to encountering hidden pipes, power cables, asbestos or other obstacles.
3.2 If such circumstances occur, the client may need to engage a qualified tradesperson at their own expense.
Clause 4: Compatibility and Liability
4.1 While every effort is made to ensure our products are compatible with client's doors, there may be situations where this compatibility cannot be confirmed until the installer arrives on-site.
4.2 Any loss resulting from an installation or attempted installation is the sole responsibility of the installer conducting the work if a subcontractor is used.
Clause 5: Additional Installation Costs
5.1 If the installation cannot be completed within our standard timeframe, additional charges may be incurred at a rate of $75.00 per hour.
5.2 The cost of any additional materials required to complete the installation will also be charged to the client.
Clause 6: Installation Cancellations and Changes
6.1 Cancellations or modifications to the installation may incur a $100.00 cancellation or rebooking fee.
6.2 In case of a no-show or inability to provide access at the scheduled time, a $100 call-out fee will be charged and the appointment will need to be rescheduled.
6.3 Cancellation on the day of or less than two business days before the booking will result in the full amount being charged.
Clause 7: Installer Liability
7.1 Some installers are independent contractors and do not represent La Luna Pet Care.
7.2 Any issues with a completed installation should be reported while the installer is still on site.
7.3 La Luna Pet Care is not financially responsible for any missed appointments by installers.
Clause 8: Agreement to Terms and Conditions
8.1 By purchasing from us, you are agreeing to our terms and conditions.
Debts and Collection
Clause 1: Debt Collection
1.1 In the event that a customer's outstanding debts are transferred to a collection agency, additional collection fees will be added to the existing debt to cover the costs incurred by the third-party agency.
1.2 The additional costs for debt collection will be calculated by the collection agency and are subject to change based on the agency's policies.
Website terms of use
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Security Policy
We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software, and email filters act to protect all our electronic information.
We do not store credit card information, we securely submit credit card information to our bank for processing.